The Hot Seat For The Dispatchers

According to the following statement made by Christopher Geldart, director of Homeland Security and Emergency Management for the District of Columbia,who also served as interim director of the OUC (DC911) until the appointment of Karima Holmes, our 911 call takers have a very hard job. “You’re talking to people on their worst day. It’s a hard job to do normally, and then to do it for 12 hours, that’s a lot.”

Well, the Concerned Citizen, has learned that 911 police, fire, and emergency medical Dispatchers, a highly skilled group of individuals who undergo countless hours of initial training. That is coupled with a yearly mandate of continuing education, are being forced, by the Operations Manager, to answer 911 calls when not sitting in the dispatch position, “The hot seat”, as it’s called by insiders.

If the singular job of a 911 call taker is considered to be extremely hard during a 12 hour shift, it’s a wonder that Dispatchers, who are being forced to take 911 emergency calls and dispatch as well during a 12 hour shift, haven’t gone crazy by now. Don’t these employees have different job descriptions?

Concerned citizens of the District of Columbia would like to see their 911 call takers concentrate on taking emergency and non-emergency calls for service and have dispatchers concentrate solely on their discipline, which is to send the residents and visitors of DC the right help, to the right place, at the right time.

After consulting with medical experts, the Concerned Citizen is convinced that fatigue and stress can seriously hamper the performance of dispatchers who need to be alert and functioning at high levels of mental accuracy when dealing with life and property.

The current requirement, is an accident waiting to happen. As such, we sincerely urge you to put an immediate stop to this ridiculous and dangerous practice, before it results in another tragic incident.

Justifeyed wants to be the upgrade to the emergency dispatcher system and give the overworked, underpaid dispatchers a helping hand. When it comes to getting help, sometimes you will be asked several questions and have to, most times, wait 10-15 minutes for help to finally arrive. By then, whatever has happened has already happened. Sometimes, you will even be put on hold due to too many calls coming in. Some places don’t have the proper resources or funding, for an upgrade. That’s where we Justifeyed comes in and help the emergency dispatchers system. We just need more support from the community and government to see the true potential of Justifeyed and how it can become your new neighborhood watch.


Marcus Evans

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